Mr. Dong, who lives in Linyi, Shandong, is a Chery car owner. In March this year, he was driving a Chery car on a business trip and passed through Minqin County, Gansu Province. Unfortunately, a traffic accident occurred. After the accident, the insurance company recommended Mr. Dong to repair it at a nearby repair shop. After 50 days of maintenance, Mr. Dong accepted After getting to my car, I was going to go home on the high speed, but I felt that the steering wheel was a little bit off during the driving process.
For the sake of safety, Mr. Dong called the local Chery service station. After receiving the call, the staff at the nearby station came to Mr. Dong within half an hour, and directly sent a service car to pick him up at the service station.
Home away from home, attentive service
The maintenance technician conducted a free comprehensive inspection on Mr. Dong’s car. Through testing, the technician found that during the accident, the left and right front beams and the shock absorber package of Mr. Dong’s car were severely damaged, and the repair shop did not replace and correct them, and all the non-Chery original parts were used, which caused the direction to deviate. Positioning cannot be adjusted.
After finding the root of the problem, Chery’s professional maintenance technicians quickly provided a solution to help Mr. Dong discover the fault and prevent it from happening.
The whole process was efficient, professional, and convenient, which made Mr. Dong very satisfied. He said to the service staff: “Thank you for your excellent technology and thoughtful service. I am very relieved. I am worried that I am not familiar with the route. I picked it up at the service station, and the Chery service made me feel very warm!”
Is a customer, but also a friend
For every staff member of Chery Service, the car owner is both a customer and a friend. After Mr. Dong’s maintenance plan came out, Chery’s service staff learned that Mr. Dong was in a hurry to go home due to business needs, and specially helped Mr. Dong purchase tickets online at the first time, and sent a special car to take the customer to the station safely.
Let Mr. Dong sigh one after another: “Being able to enjoy such high-quality services in times of adversity shows that there is really nothing wrong with choosing Chery Automobile.” Mr. Dong also said that he will help Chery to promote services through his website after returning home. Let more people know how good Chery’s service is.
Surprise of “butler service”
The most gratifying thing for Mr. Dong is that since the car involved in a traffic accident has been closed by the insurance company, it is no longer possible to re-fix the damage. After several discussions between the service station and the insurance company, an agreement was finally reached to re-fix the damage. This “butler-style” service not only reflects Chery’s humanized one-stop service, but also reflects Chery’s service concept of “happy experience”.
The service is warm, and the details are heart-warming. In fact, heart-warming stories like Mr. Dong’s are just a microcosm of Chery’s dedication to serving customers. Every service outlet that Chery serves is always on standby. Inner heart, meticulously understand customer feelings, and specify service requirements to every detail. Every customer deserves to be treated with care.
