Since Uber founded the world’s first taxi-hailing software platform in 2009, the global online car-hailing market has matured after more than ten years of development. In the past ten years, China’s online car-hailing market demand has been activated and released, showing a prairie fire.
However, as a new thing, the development and growth of online car-hailing has not been smooth sailing. Although the market demand is huge, only a handful of companies stand out; despite the support of various capitals, it is difficult for even top players to achieve profitability; although various platforms have invested heavily in software and hardware improvements, consumption There are still complaints and complaints from netizens… There is a huge gap between the ideal and reality of online car-hailing.
How to accurately understand the current situation of China’s online car-hailing market? When will the online car-hailing platform affected by the epidemic usher in a turning point? After a long winter night, can online car-hailing usher in spring? At 2:00 p.m. on March 19th, JD Power’s first study on China’s online car-hailing service quality will be released online to give a comprehensive explanation on the above issues.
As a world-leading data analysis and consumer insight company, JD Power has always been committed to feeding back the “voice of customers” to the automotive industry to promote better products and services. Having been deeply involved in the Chinese market for many years, JD Power has accumulated rich experience in the fields of automotive consumer insight, perceived quality improvement, and service experience improvement. For the relatively young field of online car-hailing, JD Power also has a comprehensive research and evaluation system, which can help the shared car industry understand consumer needs, grasp the key points of user service, improve service quality, and enhance user experience and satisfaction.
At that time, Pei Lin, Director of Automotive Digital Product Experience of JD Power China, will meet with you in the live broadcast room, share the wonderful findings of the research, interpret the deep meaning behind the data and consumer feedback, and answer questions that the online audience is interested in.
March 19 Live Schedule
14:00 – 14:35
Sharing and Interpretation of JD Power 2020 China Online Ride-hailing Service Quality Research Results
Pei Lin, Director of Automotive Digital Product Experience, JD Power China
14:35 – 15:00 Interactive Q&A (those whose questions are accepted by the moderator will get a beautiful JD Power customized notebook set)
Post highlights
What are the advantages and disadvantages of the mainstream online car-hailing platforms in the market in terms of service?
What are the main complaints of users about the service quality of the platform and the service quality of drivers?
What problems do online car-hailing users encounter in different stages of car use?
What are the top ten problems that users complain about the most? What is the solution?
watch method
Click here or scan the QR code below to make an appointment to watch (both mobile and PC can watch). Viewers who watch the live broadcast can get the edited version of “JD Power 2020 China Online Ride-hailing Service Quality Research Report” for free after the live broadcast ends. At 14:00 on March 19th, we will see you soon.
