At present, it is a critical period for the whole country to fight against the new coronavirus epidemic. The Volkswagen brand of SAIC Volkswagen has always been with the public, and at this time, it is doubly concerned about the health and safety of the public. From now on, the Volkswagen brand has launched a series of “cloud experience” innovative service measures such as “cloud service”, “cloud showroom” and “cloud car purchase”, providing car owners and customers with warm care and protecting car owners in a safer and more convenient way and family health.
“Cloud Service”: Warm Companionship in Caring Actions
The epidemic cannot stop the warm love. The after-sales service of the Volkswagen brand quickly launched a caring action, launching “two major security guarantees and five practical measures” to protect the health of car owners and their families when traveling.
In terms of in-store services, the Volkswagen brand provides safety guarantees for service personnel, service environment hygiene guarantees, and strictly implements disinfection and protection work throughout the service process. In addition, the Volkswagen brand also provides car owners with refined services such as enjoying the evening bus, 24-hour rescue, zero-contact online purchase of maintenance pre-sales and renewal products. Some dealers can also come to pick up and deliver vehicles for maintenance, making car owners more worry-free.
During the period from February 10th to March 31st, the Volkswagen brand will bring car owners a car protection courtesy: every car owner who enters the store will enjoy free disinfection service in the car, and enjoy a 32% discount to replace the PM2.5 air-conditioning filter element. Create a healthy and fresh environment inside the car.
“Cloud Showroom”: Online car selection is safe and easy
In the current epidemic situation, the public should try to reduce unnecessary going out, and when travel is necessary, driving their own family car is a more secure and worry-free choice. In order to meet the needs of consumers for car purchases, the Volkswagen brand has created a “cloud showroom” covering multiple platforms, and brought a “cloud ordering gift package” with generous discounts, so that consumers can easily buy cars without leaving home.
Consumers can search for Volkswagen brand series models through major e-commerce platforms such as SAIC Volkswagen’s official mall, Autohome, Bitauto, Dianchedi, Pacific Automotive Network, Aika Automobile, etc., and choose their favorite cars in the “cloud showroom”. The car model and submit an order, online car purchase can enjoy affordable gifts. Taking the purchase of Tiguan L as an example, you only need a deposit of 300 yuan, and you can enjoy gift packages worth up to 30,000 yuan, including member point red envelopes, consumer credit, maintenance packages, insurance subsidies, renewal coupons and extended warranty coupons. There are multiple benefits in the package; replacement customers can also get an exclusive gift package, up to a subsidy of 12,000 yuan. In addition, consumers can also receive a gift package for picking up the car with peace of mind, including free disinfection services for the whole car and gifts for vehicle cleaning and maintenance.
Please refer to the table below for details of the gift package (the specific discount content involved in each model is different, please consult the local SAIC Volkswagen dealer for details):
“Cloud car purchase”: thoughtful service and careful care
In order to minimize customer trips, the Volkswagen brand also launched door-to-door services, covering door-to-door test drives, signing contracts, and car delivery, and strictly implemented safeguards such as disinfection and protection, and carefully cared for customers’ health and safety with “cloud car purchase”. Safety. In addition, customers can communicate with sales consultants and apply for insurance online, which further improves the convenience of “cloud car purchase”.
In order to protect the health of consumers who come to the store, the dealers of Volkswagen brands are ready and ready. In addition to the strict daily cleaning and disinfection procedures in the service area of the exhibition hall and the test drive car, the service personnel in the exhibition hall undergo daily health monitoring, publicize their health status, implement protection guarantees, and ensure service safety. Not only that, dealers can also provide special car pick-up service for customers who come to the exhibition hall.
In this fight against the epidemic, SAIC Volkswagen has united as one, and has donated a total of 40 million yuan to support the prevention and control of the epidemic. The Volkswagen brand continues to provide consumers with high-quality products and thoughtful and heart-warming services. We will work together to overcome the difficulties. I believe that after the winter, we will usher in a spring of renewal in Vientiane. The Volkswagen brand wishes everyone good health, peace and prosperity.
