The sudden outbreak of the epidemic in 2020 has changed the pace of life of many people. In order to minimize the impact of the epidemic and ensure the practical interests of BMW car fans, BMW has worked with dealer partners to actively respond to the challenges of the epidemic with detailed and thoughtful service measures, and fully serves the car owners in terms of safe car use, car maintenance, and car repair to ensure Provide uninterrupted caring care during the epidemic.
What should I do if I cannot go out due to the outbreak of the epidemic? – The validity period of the service is extended, and you can work in the palm of your hand without hindering communication
At the most critical stage of epidemic prevention and control, car owners cannot go out to carry out effective warranty and maintenance on their vehicles. Seeing that the warranty and maintenance of the car is about to expire, the due rights are in vain? Not to worry, BMW has announced extensions to several services. For the “BMW/MINI Extended Warranty Service”, “BMW/MINI Changyue Maintenance Reward Plan Engine Oil Pack”, and “BMW/MINI Changyue Maintenance Package” that expired from January 1 to February 29, 2020, the validity period is extended Until March 31, 2020.
In response to the inability to enter the store to handle insurance and financial services during the epidemic, BMW authorized dealers have launched online processing services. Customers can renew their insurance and generate an electronic policy without leaving home. They only need to follow the “BMW Finance” WeChat official account, and they can check the monthly payment amount and repayment date and other relevant information at home.
Before the 4S stores of BMW dealers in various places fully resume work, BMW launched the “BMW Dealer Handy Office” application software, which allows dealer sales consultants to update customer information at home and keep customers following up. Currently, this app is in the process of being promoted to BMW dealers one after another.
What should I do if I buy a car and maintain a car while fighting the “epidemic” at home? – Live interactive Q&A, door-to-door pick-up and delivery for safe maintenance
Quarantined at home, the need to buy a car and maintain a car is still there. In March, BMW continued to set up special live broadcasts at BMW Tmall official flagship store and BMW JD.com official flagship store, where senior “BMW product elites” explained products and vehicle maintenance; BMW China official website, “BMW China official mall” applet, The “BMW China” WeChat official account and the “BMW China Customer Service Center” WeChat official account have successively unlocked the “BMW Real Vehicle Interactive Platform” mini-program function, allowing BMW fans and car enthusiasts to communicate with “BMW product elites” or dealer staff. You can interact with real people, answer every question, and inquire more about the courtesy information of products and after-sales service.
How to solve the problem of not being able to go out for maintenance? I have to go out by car, what preparations do I need to make? How to disinfect and drive away the virus in the car? In response to a series of problems brought about by the epidemic, BMW used various channels such as the “BMW Customer Service Center” WeChat official account to answer questions online for car owners, provide car and personal protection advice and travel guidelines, such as “Guidelines for Self-driving Travel Epidemic Prevention in Special Periods” “, “Turn on the internal circulation of the air conditioner to reduce the risk of virus invasion”, “Disinfect your car, have you done it right?” and so on.
For car owners who really need professional maintenance and warranty services, BMW also provides free door-to-door pick-up and delivery services if the conditions for resumption of work permit. After the maintenance and repair, BMW will also disinfect the vehicle to ensure that customers can use it with peace of mind. In addition to consulting and making appointments directly with the nearest dealer, car owners can also place an order and make an appointment to pick up and deliver the car through the “BMW Cloud Connect” application software or the “BMW Customer Service Center” WeChat official account.
How to ensure the safety of using a car when returning to work and traveling? -Original products help fight the “epidemic”, and the store and car are clean and worry-free
This battle against the “epidemic” has achieved remarkable results with the joint efforts of the whole society, but it is not yet time to relax our vigilance. For dealers who have resumed work and opened one after another, in order to ensure that car fans can enter the store without worry, BMW has launched a nearly strict “Guidelines for Public Health Protection in Dealer Showrooms”, and formulated 10 types of measures for environmental hygiene and disinfection management in showrooms, covering From the ventilation of the exhibition hall to the cleaning and disinfection of the toilets and garbage disposal and other details; there are also clear requirements for the protection of the health of the staff and the hygiene and safety of the vehicles on display, especially the test drive vehicles, to ensure that both dealer employees and dealers Store customers can enjoy a safe and clean hygienic environment.
The virus is stubborn and cunning, and it penetrates almost everywhere. For this reason, BMW continues to provide “BMW original car disinfectant”, “BMW PM2.5 high-efficiency air conditioning filter” and other “epidemic” supplies for car owners. In addition, there are substantial discounts for “BMW original tires” from March to April.
On the way back to work, we will do our best to ensure the safe travel of car owners. BMW accident and road rescue services have never been interrupted since the epidemic, and will continue to escort customers to ensure that car owners can always rely on someone.
BMW fully focuses on customer needs in special times, puts people first and care first, provides customers with high-quality service experience, and further improves customer satisfaction. We take care of the needs of car owners, and BMW is always there!
