“February 16, 2019, was an ordinary Saturday, but for me it was a frightening and warm day.” This is the voice of Mr. Chen Zhiqiang, the owner of Chery. What happened to make him feel so emotional?
Occasionally encounter embarrassing journeys, convenient service to solve problems
My name is Chen Zhiqiang, I am 34 years old, and I have been the owner of Chery for 7 years. I have gained a lot of wonderful things in this big family, and I am especially grateful for the warmth of that day.
On the morning of February 16, I planned to drive out to do some errands, but the car couldn’t start. When I was in a hurry, I tried to call Chery’s 400 number. I didn’t have much hope at first, because my car had already passed the warranty period. Unexpectedly, after learning about the situation, the service center of the 4S shop immediately sent rescuers, and also explained some precautions for me.
After waiting for less than half an hour, the Chery rescue vehicle arrived. The repairman acted very quickly. As soon as he arrived, he started to check the vehicle’s wiring. After troubleshooting the wiring problem, he followed up with the oil pump inspection.
It’s a sudden situation, but fortunately, you are by my side
While the master was troubleshooting the problem, I suddenly received a call from home, saying that the child was sick and had to go to the hospital immediately. How to do? The car broke down, and it was difficult to get a taxi for a while. Just when I was in a panic, the master who was repairing decisively put down the work in hand, and immediately drove the repair service car to my house, picked up the child and took us to the hospital.
When I arrived at the hospital, it was found that the child was running a high fever. The doctor immediately gave him antipyretic treatment, saying that it was dangerous for the child to have a high fever. Fortunately, it was delivered in time without delay. Hearing this, I was really terrified. Thanks to Master Chery who extended a helping hand in time, otherwise I would not dare to think about the consequences. During the child’s treatment, the two masters also stayed with us and did not leave. I was not relieved until the child’s fever subsided.
After seeing the child and returning home, the two masters quickly repaired the car. I wanted to invite the two masters to sit at home, but they declined, saying: “The customer’s business is also our business.” This rescue really warmed my heart. Chery’s service thinks what the customer thinks. The warmest and strongest backing for our car owners!
7 years of car use, thank you for every service
As the owner of Chery E5, with a mileage of 86,000 kilometers, I deeply feel the excellent quality of Chery cars; and after 7 years of car life, Chery’s professional and thoughtful service makes me feel warmer.
Every time I go to the store, before I sit down in the reception room, the tea is brought over, as if it was prepared for me. The technicians are very professional and reassuring. We usually hold many various activities to enrich our life. My favorite is the Car Love Lecture. I can learn a lot of knowledge, avoid misunderstandings in car use, and increase car safety and service life.
Going forward side by side, planning to buy a new generation of Tiggo 8
The years of being accompanied by Chery have not only brought me a convenient life, but also allowed me to enjoy a kind of warm and considerate service, making my car life more comfortable. Based on my trust in Chery’s brand and services, I plan to buy a new generation of Tiggo 8 this year and continue to walk with Chery. Standing together through thick and thin, we look forward to being accompanied by Chery every day in the future.
