Following the initiative of 2.2 million car users to act in unison, 6-hour emergency call for epidemic prevention vehicles to be delivered to Zhengzhou Center for Disease Control and Prevention, support for Didi to build a medical support team, launch of five online heart-warming services, and cooperation with dealers to donate money and materials, SAIC Roewe’s anti-epidemic campaign continued. Upgrade, six major measures to empower dealers to relieve stress!
Recently, in order to alleviate the impact of the epidemic on dealers and ensure the quality of car selection and after-sales service for users in special periods, SAIC Roewe launched six major measures of “double decompression, double support, and double care” around sales operations and after-sales service. Fully support its distributors to overcome difficulties, improve user service experience, and actively fulfill corporate social responsibilities.
1. Reduce the assessment pressure: Adjust the target assessment and business policy in February, including but not limited to the temporary cancellation of sales tasks, management tasks, promotion tasks, market activities and other assessments, and the bonuses involved in each assessment are all in accordance with the standard be released.
2. Reduce financial pressure: Before February 15th, pre-issue business rebates and expedite the cashback of dealer bonuses to ease the financial pressure of dealers. The interest-free period for new wholesale vehicles in February is adjusted to 150 days, and the headquarters will give full subsidies to the inventory interest generated in February.
3. Vehicle logistics support: Dealers who are unable to operate normally due to the epidemic may apply for suspension of shipments. Starting from February 10, if dealers have urgent order delivery needs, they can apply for urgent delivery through email, Anji Assistant and other channels. SAIC Roewe promises to overcome all difficulties and deliver the goods.
4. Online technical support: 7×24 real-time response to assist dealers to quickly solve various technical problems; carry out regional remote technical exchanges and support.
5. Employee subsidy and care: For the dealer team who still stick to their posts during the epidemic, SAIC Roewe will give certain personnel care subsidies according to the sales volume of dealers to help dealers ease their operating pressure.
6. Online training care: Starting from February 3, the headquarters will provide online training through multiple channels such as the public account “SAIC Passenger Car i Classroom”, e-learning learning system, and online live course system to provide protection education during the epidemic , sales/service reception tips, policy interpretation and other training content to help sales consultants learn online.
At the same time, the Roewe sales team will also strengthen core guidance and actively prepare for online marketing. Roewe will use VR smart showrooms, short video/live-streaming marketing, and linkage with the official Douyin/Tmall flagship store to fully optimize the online car viewing experience for users, enabling users to enjoy watching and choosing cars without leaving home.
Fighting the epidemic, SAIC Roewe’s action is still going on! Next, SAIC Roewe will continue to practice corporate social responsibility, consolidate the partnership of co-existence and co-prosperity with dealers, support dealers to overcome difficulties with practical actions, and adhere to the user-centered approach to implement epidemic prevention and service work. , to provide users with a safe service experience in extraordinary times, and help win the battle against epidemic prevention and control as soon as possible.
