The current epidemic situation is the time to watch and help each other. SAIC Volkswagen has donated a total of 40 million yuan, and the Volkswagen brand has also launched practical measures such as “five peace of mind services”, “Hui Angel Care Plan” and “multiple car owner care gifts”. As the front line to directly face the users and the public, more than a thousand dealers of the SAIC Volkswagen Volkswagen brand work together, keep their duties, show love, and devote themselves to the front line of the “war against the epidemic” with professionalism and responsibility.
24-hour road rescue is merciless in the epidemic
During the epidemic, for ordinary people, “staying at home” is to make a contribution; but for special positions, “retrograde” is the duty. Volkswagen brand after-sales service personnel are on standby 24 hours a day to ensure timely response to various emergencies, and can even save insurance companies from being unable to participate in on-site rescue.
The vehicle has not been used for a long time, and the battery is dead and cannot be started, which is a problem that many users will face. In Loudi, Hunan, a user called a Volkswagen brand 4S store, saying that his Lavida had been stopped for more than ten days during the Spring Festival and could no longer be started, but there was an urgent travel need. The after-sales technicians preliminarily judged that the battery was out of power, and quickly rushed to the scene with the equipment. After further diagnosis, free rescue was carried out smoothly. The service attitude of “urgent users’ needs” and the convenient and efficient service quality make car owners express “very satisfied” without hesitation.
The Volkswagen brand 4S store in Weifang, Shandong also received similar rescue needs. Following the closed management of the community where the user is located, the maintenance technician walked several hundred meters into the underground parking lot with the battery in hand, disinfected the interior and engine compartment of the owner’s Tiguan L, and replaced the battery after detailed testing to rule out other power consumption factors. The owner thanked the car excitedly, and the after-sales service personnel also gained a great sense of accomplishment: “Resolving problems for users is like an angel in white treating a patient meticulously. My caring service for SAIC Volkswagen car owners is not bad.”
Caring materials and donations pay tribute to the anti-epidemic heroes
The so-called overcoming difficulties together is not only to keep the responsibility, but also to help those who are more in need. Since the outbreak of the epidemic, the 12 distribution centers of the SAIC Volkswagen Volkswagen brand across the country have taken social responsibility as their own responsibility, and there have been heartwarming stories that are commendable.
Distributors around the world actively mobilized social resources to provide necessary materials for front-line anti-epidemic workers. In the epicenter of the epidemic, a 4S store in Wuhan, Hubei Province donated a brand new Lavida hatchback to the medical team of the Second Affiliated Hospital of Jilin University in the Sino-French Xincheng Campus of Tongji Hospital for use during the epidemic prevention and control period. In Weihai, Shandong, a local distributor donated a truckload of surgical gowns to Wuhan and sent two employees to drive the delivery. At the same time, in Henan, Jiangsu, Zhejiang, Yunnan and other places… Volkswagen brand dealers have purchased daily necessities and expressed condolences to the front-line personnel on duty at various positions.
Boxing love also relayed in the form of donations. A Volkswagen brand dealer in Shangqiu, Henan, called on all employees to donate to the epidemic area in Wuhan at the end of January, raising a total of 38,326.66 yuan. They supported the front line through the Beijing Hanhong Love Charity Foundation and left a message “Come on, Wuhan”. Since then, the donations of dealers around the world have continued to gather strength. Zhu Qingbao, a dealer partner and philanthropist in Yiwu, Zhejiang, also generously donated 50,000 yuan to help prevent and control the epidemic. Faced with the business pressure brought about by the epidemic, he said: “In the face of crisis, how can one care about personal gains and losses.”
The fight against the epidemic has reached the decisive stage, and all walks of life are united to tide over the difficulties. SAIC Volkswagen Volkswagen brand dealers have never slacked off, provided customer care with the help of many “cloud experience” innovative service measures, and made full reserves for the smooth operation of the “post-epidemic” stage. See you in the 4S store when the spring is warm and the flowers are blooming.
